Returns & Exchanges

At StepUpMart, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all eligible items. If your order doesn't meet your expectations, our streamlined process ensures a quick resolution for a refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your StepUpMart account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.

• 2.
  Pack Your Items

  Place the items in their original packaging, ensuring all tags are attached and the products are in unused condition to qualify for a full refund.

• 3.
  Ship the Package

  Print the prepaid shipping label provided via email, attach it securely to your package, and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality assurance team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.